Privacy Policy
This policy explains what information Shine Solutions (“we,” “us”) collects when you visit our website, request an estimate, or call or text with us, and how we use it. The short version: we use your information to answer your request and do the job, we don’t sell it, and we never share your mobile number or text-message consent with anyone for their marketing.
Information we collect
Information you give us
- Estimate requests: your name, phone number, city and home details, such as how many stories your home has.
- Text-message choices: whether you checked either text-message box on our form, the consent wording you saw, and when you submitted it.
- When you book or talk with us: details you share by phone, text or in person, such as your address, access notes and scheduling preferences, plus your service and payment history with us.
Information collected automatically
- Ad and visit details: if you arrive from an ad, the ad-click ID and campaign tags in the web address (for example, the Google Ads click ID), the page you used and any plan you clicked. Our page keeps these in your browser’s session storage until you close the tab, so they stay attached to your request.
- Usage and device information: through Google Ads, such as pages viewed, clicks (like tapping to call), approximate location, device and browser type, and IP address. Google Ads uses cookies and similar technologies.
- Fonts: our pages load fonts from Google Fonts, so your browser connects to Google’s servers, which receive your IP address.
How we use your information
- To respond to your estimate request, schedule and perform service, and follow up about your appointment.
- To send text messages you’ve agreed to receive (see Text messages).
- To see which ads and pages lead to estimate requests, and to improve our website and advertising.
- To keep business records, prevent fraud and meet legal obligations.
Text messages
We text you only if you opt in, for example by checking a box on our estimate form. There are two separate, optional choices: messages about your estimate and appointments, and occasional offers and seasonal reminders. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Our Text Message Terms have the details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are excluded from every kind of sharing described in this policy and will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only in these cases:
- Service providers that work on our behalf, such as our website host, our customer-management and messaging platform, and Google (for advertising and ad measurement). They may use your information only to provide their services to us.
- Legal reasons: when required by law or legal process, or to protect the rights and safety of our customers, our team or others.
- Business transfers: if our business is sold or merged, your information may transfer to the new owner, who must continue to protect it as this policy describes.
None of these cases includes sharing your mobile opt-in data or consent, as stated under Text messages.
Google Ads
We use Google Ads to advertise and to measure which ads lead to estimate requests. Google may also use this information to show our ads to people who have visited our site. How Google uses information from sites that use its services.
- Manage or turn off ad personalization in Google’s My Ad Center.
- Block or delete cookies in your browser settings.
Our site doesn’t currently respond to “Do Not Track” browser signals.
How long we keep it
We keep estimate requests and customer records for as long as we need them to serve you and for our business, tax and legal records, then delete them. We keep records of text-message consent and opt-outs for at least four years, so we can show we followed your choices.
Your choices
- Texts: reply STOP to any message to stop all texts from us.
- Calls: ask us not to call you with offers, and we’ll add your number to our internal do-not-call list.
- Your information: call or email us to ask what personal information we have about you, or to correct or delete it. We may need to keep some records, such as consent and opt-out records or records the law requires.
Security
We use reasonable safeguards to protect your information. No way of sending or storing information is completely secure, so we can’t guarantee absolute security.
Children
Our website and services are meant for adults. We don’t knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we’ll delete it.
Changes to this policy
If we change this policy, we’ll post the new version on this page and update the effective date at the top.
Contact us
Questions or requests about your information or our text messages:
Shine Solutions
Phone: (435) 485-7727
Email: info@shinesolutionsco.com
Mail: 763 W 100 N, Hurricane, UT 84737